Services

Safe in the room

Drink in the room on request

Deep garage

(price is not included, you have to book in advanced, max. height is 190 cm)

Broadband internet

SAT TV

Transfer

Credit card acceptance

Elevator

Foreign currency acceptance

Taxi order

Reveille service

Half-board Offer

Discover the gastronomical specialties of Sopron as part of a trip. Your accommodation is provided by Hotel Civitas*** which can be found in the heart of the downtown, and your rich dinner is served in Jégverem Inn, located in the old poncichter-quarter.
Our partner restaurant is not only famous for its quality and guzzler portions. The building of the old ice-house of the town has reborn as an inn, keeping the traditional wooden beam features. Its cozy inner halls and garden makes the inn just as unique as the ice-house inside the restaurant, which can be seen until this day.

Content:

Lunch or dinner every day, with an appetizer or soup, main course and dessert.
You can find the current offer of Jégverem Fogadó at www.jegverem.hu.

The restaurant can be reached in 15 minutes by foot.
Choose the date and room type and check our actual half-board offer!
You are guaranteed to find the best prices on our website.

Our Services From A to Z

V4-hour reception service

Our 24-hour reception service provides our guests safety and comfort. In case you have any request, question or problem, we are more than happy to be at your service.

Air condition

Private thermostat can be found in the rooms. If you have any question about its functioning, please contact the reception.

Baby bed

We provide baby bed and high chair in the breakfast hall to the guests with child(ren) when required.

Bank card

Paying with the most popular bank cards (Maestro, Mastercard, Visa) is possible in our hotel.

Bathroom accessories

We favor our guests with basic bathroom accessories, which will be refilled during the residence only when asked. If you want us to refill the basic bathroom accessories, please contact our reception.

Bed-linen change

Our colleagues change the bed-linen in the room every 3 nights in case of a longer residence. If you want the bed-linen to be changed daily, please inform the reception about it

Bike renting

Call the reception with your request, our colleagues will be ready to help you.

Blanket

Blankets are provided free of charge for our guests’ request.

Breakfast

Consuming breakfast is possible between 7-10 a.m. in the breakfast hall downstairs. Beside the rich choice of food, we try to satisfy the special requests of our guests, however an advance conciliation is needed (e.g. gluten-, lactose free products, vegetarian kitchen).

Checkout time

Please check out of the hotel at 11 a.m. on the day of your departure. In case of a later checkout request, please agree with the reception.

Cleaning

The cleaning staff does a maintaining cleaning in the morning. If you do not claim this service, please put the “Do not disturb” sign on the door-handler.

Cleaning set

If you need a toothbrush, toothpaste, razor or shaving foam, please contact our reception.

Cloth cleaning, -washing, -ironing

This service is available from Monday until Saturday, the cleaning service is not available on Sunday and on holidays. Only the clothes collected until 9 a.m. can be delivered back that day until 6 p.m.

Clothes that need dry-cleaning (and were collected until 9 a.m.) can be delivered back within 24 hours. Dry-cleaning is available from Monday until Friday, the service pauses on weekends and holidays.

In case if the “Do not disturb” sign is put on your door wen delivering the clean clothes, your package will be placed and can be taken over at the reception. Please contact the reception if you need an iron.

Click here for washing prices!

Converter

Converter can be rented for different types of sockets at the reception.

Copy                                   

Contact our reception with your copy request, our colleagues will be ready to help you.

Doctor

If you need any medical attendance, please contact the reception.

„Do not disturb”

In case you do not want to be disturbed in your room, please put the “Do not disturb” sign on the outer door handle. If the “Do not disturb” sign is on your handle all day, room services will be given only at your request. In case of any service request please contact our reception.

Electricity

230 Volt.

Envelope

Envelope and stationery can be found in the folder on the desk.

Extra child bed

Accommodation for children under the age 3 is free of charge (being on an extra bed in the room of the parents); for children between the age 3-12 accommodation is preferentially (please contact the reception for more information). For guests with small children we provide child cutlery for breakfast.

Fax service

If you want to send or receive a fay, call the reception. Fax number of the hotel: +36 99 788 229.

Garage

The underground garage can be opened with your room card and it can be used all day. Parking fee can be settled with the room check at the reception. Due to the limited number of places, an advance booking is needed to require this service. Please only use the numbered places signed with „Civitas Hotel” label!

Hair dryer

Let your luggage be smaller! You can leave your hair dryer at home, since each of our bathrooms has a hair dryer.

Half-board

Lunch or dinner can be requested in the Jégverem Inn during the opening hours. Our dear guests will be welcomed with rich variety and abundant portions in our partner restaurant. The price of the half-board service can be settled with the room check, an advanced table booking is needed. In case of a request, the dishes can be delivered from the restaurant on weekdays (between 12:00 and 21:30). Please contact our reception about the details.

Internet access

Our hotel provides high speed wireless internet access in the guest rooms and the lobby. The internet is free using your own laptop. Connecting to the internet requires a password, which will be given to you at the reception.

Iron and ironing board

Renting iron and ironing board is possible in our hotel. Please contact the reception in case of a request.

Laundry

Please read the “Cloth cleaning” section in the A-Z part of our prospect.

Luggage carriage

Our colleague will carry your luggage in/out of your room for your request; please turn to the reception with confidence. If you require, your luggage will be kept safe in our left-luggage office.

Luggage safe-keeping

Please contact the reception for this service.

Luggage safekeeping

Contact our reception with your request, our colleagues will be ready to help you.

Map

Free town map can be asked at the reception.

Mobil phone

Mobile phone can be rented at the reception.

Money exchange

Several banks and money exchange can be found in the nearby of the hotel. Please contact the reception for more information.

Parking in Sopron

You can park your car on the street in front of the hotel (free on the weekends; on weekdays parking meter             operates between 8 a.m. and 6 p.m.), in the nearby of the hotel in the Kossuth Lajos street (free), or you can place your car in the underground garage that is located around 2-3 minutes away by foot (subject to fees).

Parking in the hotel

Limited number of parking place is provided in the underground garage for our guests. It can be used all day, parking fee can be settled with the room check at the reception. Due to the limited number of places, an advance booking is needed to require this service.

Payphone

Payphone can be found at the reception, information about the price and other terms will be given at the premises.

Pets

Small pets are welcomed in our hotel – for a fee -, and we make their residence comfortable with a drinking bowl. However, you have to always take responsibility for your pet. Thank you for understanding that pets are not allowed to enter the breakfast hall due to hygiene reasons.

Pharmacy

Pharmacy can be found in the nearby of the hotel. Contact our reception for the details.

Pillow

Our reception provides pillows for our guests free of charge at a request.

Program organizing

Our colleagues will be happy to help you find the most suitable program for your taste in your free time (offering bus trips, cruising, sightseeing). Please contact the reception in case of a request.

Public transportation

Several interesting sights, the Lövérek, and the bus- and train station can be reached via the local buses that are running on the lines 1 and 2. Further information and a detailed timetable can be required at the reception.

Room safe and safe deposit

We kindly draw your attention that the hotel does not take responsibility for the valuables left unattended. Please place your valuables in the safe found in the wardrobe.

Safe deposit

Place your valuables in the safe deposit located in the rooms. The hotel bears the responsibility only for the valuables placed in the safe.

Scan

Contact the reception with your scan request, our colleagues will be ready to help you.

Sewing kit

Sewing kits are provided for our guests in case of a request free of charge at the reception.

Shoe cleaning

Shoe cleaning can be found in the bathroom.

Smoking

Please avoid smoking in the whole area of our hotel. Smoking area can be found on the roof terrace of the hotel.

SZÉP card

Your check can be settled also via OTP, MKB, and K&H SZÉP cards.

Table booking

To use the restaurant services included in our packages an advance table booking is needed, which could be done gladly by our reception instead of you. Please let our reception know your booking intention at least 2 hours before the desired time.

Taxi

Our reception helps you gladly to order a taxi when requested.

Theatre and concert ticket booking

We are happy to help you arranging tickets to theatre, concert or any other program at the reception.

Ticket selling

Our reception is glad to help you purchasing tickets to theatre, concert, or any other program.

Television

Wide range of local and international channels are provided in our hotel. Click here for our TV channels.

Towel change

In case of a need please follow the instructions in the prospect placed in the bathroom.

Umbrella

Umbrellas can be rent at the reception, contact our colleague with confidence.

Vine tasting

We offer you a dinner with vine tasting and cold plate in our partner Koffer Wine & Bar. The price of this service can be settled with the room check, an advance table booking is needed. Please contact our reception about the details.

Wakening service

Wakening service can be asked at our reception.

Wellness

This service can be required at our partner, the Pannonia Hotel, which price can be settled with the room check at the reception when checking out.