Safe in the room

Drink in the room on request

Deep garage

(price: 2.500 HUF, you have to book in advanced, max. height is 190 cm)

Broadband internet



Credit card acceptance


Foreign currency acceptance

Taxi order

Reveille service

Discounted Dinner

Discover the gastronomical specialties of Sopron as part of a trip. Your accommodation is provided by Hotel Civitas*** which can be found in the heart of the downtown, and your rich dinner is served in Jégverem Inn, located in the old poncichter-quarter.


Our Services From A to Z

Air condition

Private thermostat can be found in the rooms. If you have any question about its functioning, please contact the reception.

Baby bed

We provide baby bed and high chair in the breakfast hall to the guests with child(ren) when required.

Baby equipment

At the request of guests arriving with children, we prepare a baby bed and tube in the room and a high chair in the breakfast room. If required, we also provide a diaper bin and a toilet reducer ring for the families.

Bank card

Paying with the most popular bank cards (Maestro, Mastercard, Visa) is possible in our hotel.


It can be requested at our reception.

Bathroom accessories

We favor our guests with basic bathroom accessories, which will be refilled during the residence only when asked. If you want us to refill the basic bathroom accessories, please contact our reception.

Bed-linen change

For longer stays, our colleagues change the bed linen in the room every 3 nights. If you wish to have your bed linen changed more often, you can request this at our reception for an extra fee.

Bike renting

Call the reception with your request, our colleagues will be ready to help you.


Blankets are provided free of charge for our guests’ request.


Consuming breakfast is possible between 7-10 a.m. in the breakfast hall downstairs. Beside the rich choice of food, we try to satisfy the special requests of our guests, however an advance conciliation is needed (e.g. gluten-, lactose free products, vegetarian kitchen).

Charging station for electric cars

If you book a parking space in the deep garage of our hotel with an electric car, we have a charging station at your disposal. You can inquire about the current prices at the reception.

Chargers and adapters

At our reception, you can request chargers and adapters for various electrical devices.

Charging station for electric cars

If you book a parking space in the inner courtyard of our hotel with an electric car, we have a charging station at your disposal. You can inquire about the current prices at the reception.

Checkout time

Please check out of the hotel at 11 a.m. on the day of your departure. In case of a later checkout request, please agree with the reception.


The cleaning staff does a maintaining cleaning in the morning. If you do not claim this service, please put the “Do not disturb” sign on the door-handler.

Cleaning set

If you need a toothbrush, toothpaste, razor or shaving foam, please contact our reception.

Clothes cleaning, washing, ironing

Our laundry service is available from Monday to Saturday, there is no laundry service on Sundays and holidays. Clothes must be dropped off at our reception desk before 9 a.m., and their return will be negotiated individually.

Dry cleaning is only available from Monday to Friday, this service is closed on weekends and holidays.

If a “Do not disturb” sign is displayed in your room when the cleaned clothes are returned, we will place the package at the reception desk, where you can collect it.

Click here for washing prices!


Converter can be rented for different types of sockets at the reception.


Contact our reception with your copy request, our colleagues will be ready to help you.

Drinks available

Our reception is available 24 hours a day with drink service and, if required, room service. You can find our selection of drinks in the lobby, and you can also download them by clicking here.


If you need any medical attendance, please contact the reception.

„Do not disturb”

In case you do not want to be disturbed in your room, please put the “Do not disturb” sign on the outer door handle. If the “Do not disturb” sign is on your handle all day, room services will be given only at your request. In case of any service request please contact our reception.


230 Volt.


Envelope and stationery can be found in the folder on the desk.

Extra child bed

Accommodation for children under the age 3 is free of charge (being on an extra bed in the room of the parents); for children between the age 3-12 accommodation is preferentially (please contact the reception for more information). For guests with small children we provide child cutlery for breakfast.

Fax service

If you want to send or receive a fay, call the reception. Fax number of the hotel: +36 99 788 229.

Fire prevention rules

You can read our fire prevention rules by clicking here.

Food offering

Our partner restaurant, the Jégverem Fogadó, delivers meals ordered by our guests to our hotel during opening hours, which our receptionist colleagues serve with room service, if required. You can pay it with the room price.

The current menu can be viewed here:


The underground garage can be opened with your room card and it can be used all day. Parking fee can be settled with the room check at the reception. Due to the limited number of places, an advance booking is needed to require this service. Please only use the numbered places signed with „Civitas Hotel” label!

Hair dryer

Let your luggage be smaller! You can leave your hair dryer at home, since each of our bathrooms has a hair dryer.

Information brochures

Information forms about regional attractions and our partners can be found at the reception desk and in our lobby.

Internet access

Our hotel provides high speed wireless internet access in the guest rooms and the lobby. The internet is free using your own laptop. Connecting to the internet requires a password, which will be given to you at the reception.

Iron and ironing board

Renting iron and ironing board is possible in our hotel. Please contact the reception in case of a request.


Please read the “Cloth cleaning” section in the A-Z part of our prospect.

Luggage carriage

Our colleague will carry your luggage in/out of your room for your request; please turn to the reception with confidence.

Luggage safekeeping

Contact our reception with your request. You can leave your luggage in our breakfast room, where camera system is working.


Free town map can be asked at the reception.

Mobil phone

Mobile phone can be rented at the reception.

Money exchange

Several banks and money exchange can be found in the nearby of the hotel. Please contact the reception for more information.

Parking in Sopron

You can park your car on the street in front of the hotel (free on the weekends; on weekdays parking meter operates between 8 a.m. and 6 p.m.), in the nearby of the hotel in the Kossuth Lajos street (free), or you can place your car in the underground garage that is located around 2-3 minutes away by foot (subject to fees).

Parking in the hotel

Limited number of parking place is provided in the underground garage for our guests. It can be used all day, parking fee can be settled with the room check at the reception. Due to the limited number of places, an advance booking is needed to require this service.


Payphone can be found at the reception, information about the price and other terms will be given at the premises.


Small pets are welcome in our hotel – for a fee – and we make their stay more comfortable with a drinking bowl, bed, reward snack, and other equipment available at the reception (e.g.: leash, tick tweezers). However, you are always responsible for your pets. Thanking you for your understanding, we would like to inform you that for hygiene reasons we cannot allow pets in the breakfast room.


Pharmacy can be found in the nearby of the hotel. Contact our reception for the details.


Our reception provides pillows for our guests free of charge at a request.

Pillow selection 
Upon request, our reception provides our guests with various pillows, in addition to those found in the room, free of charge. Our available pillows: down and goose feather pillow, spelt shell pillow, flaky memory foam with filler. Their size: 50×70 cm.
Plug / adapter suitable for international use

In case of such a request, please contact the reception desk!

Printing option

If you want to print, our receptionist will provide you with the use of a private printer.

Program organizing

Our colleagues will be happy to help you find the most suitable program for your taste in your free time (offering bus trips, cruising, sightseeing). Please contact the reception in case of a request.

Reception service

Our 24-hour reception service provides our guests safety and comfort. In case you have any request, question or problem, we are more than happy to be at your service.

Rental of sports equipment

In consultation with our reception, you can rent a bicycle, e-scooter and ski equipment.

Room safe and safe deposit

We kindly draw your attention that the hotel does not take responsibility for the valuables left unattended. Please place your valuables in the safe found in the wardrobe.

Safe deposit

Place your valuables in the safe deposit located in the rooms. The hotel bears the responsibility only for the valuables placed in the safe.


Contact the reception with your scan request, our colleagues will be ready to help you.

Sewing kit

Sewing kits are provided for our guests in case of a request free of charge at the reception.

Shoe cleaning

Shoe cleaning can be found in the bathroom.

Shoe scoop

It can be found in the hall in all our rooms.


It can be ordered at our reception, in different sizes.


Please avoid smoking in the whole area of our hotel.

SZÉP card

Your check can be settled also via OTP, MKB, and K&H SZÉP cards.

Table booking

To use the restaurant services included in our packages an advance table booking is needed, which could be done gladly by our reception instead of you. Please let our reception know your booking intention at least 2 hours before the desired time.


Our reception helps you gladly to order a taxi when requested.


Our rooms have a smart TV with a wide selection of local and international TV channels, as well as various news portals thanks to internet access.

You can download our TV channel allocation from this link.

Theatre and concert ticket booking

We are happy to help you arranging tickets to theatre, concert or any other program at the reception.

Ticket selling

Our reception is glad to help you purchasing tickets to theatre, concert, or any other program.

Towel change

In case of a need please follow the instructions in the prospect placed in the bathroom.


Umbrellas can be rent at the reception, contact our colleague with confidence.

Vine tasting

We offer you a dinner with vine tasting and cold plate in our partner Koffer Wine & Bar. The price of this service can be settled with the room check, an advance table booking is needed. Please contact our reception about the details.

Wakening service

Wakening service can be asked at our reception.


This service can be required at our partner, the Pannonia Hotel, which price can be settled with the room check at the reception when checking out.


The wireless Internet connection is available in the common areas and in the rooms. Network password: palatinusgroup